FAQ

• US: 4–6 business days for Ready to Ship items
• Australia: 9–12 business days after processing
• Canada: 15–20 business days after processing
• EU countries: 11–14 business days

Yes! We offer free shipping on all orders over $300. For orders below that amount, standard shipping rates will apply at checkout.

We will email a tracking number as soon as your order has left our warehouse to allow for easy, updated tracking from our warehouse to your front door. Please feel free to contact us with any questions at jazzytuneofficial@gmail.com.

Unfortunately we are not able to expedite deliveries at this time. We will ship your order as soon as it’s available. At that time, you will receive a confirmation email with details to track your order.

If you are moving or have a specific delivery date request, please be sure to email us at jazzytuneofficial@gmail.com so we can do our best to accommodate your needs!

Email us at  jazzytuneofficial@gmail.com within 30 days of delivery to request return authorization.

• If the item is damaged, defective, or incorrect, we’ll cover return shipping and issue a full refund.
• For returns due to personal preference (e.g., changed mind, wrong size), return shipping is the customer’s responsibility and a 10% restocking fee applies.

• Open-box or final sale items
• Monogrammed or customized products
• Made-to-order pieces
• Mattresses & foundations
• Items damaged due to misuse or handling

Items must be in new, unused condition, with original packaging, inserts, and accessories. Please avoid:

• Signs of use
• Damage or stains
• Odors or missing parts
  We reserve the right to decline returns that don’t meet these conditions.

Yes, as long as it hasn’t shipped.

• Orders canceled after 48 hours will incur a 10% cancellation fee.
• Orders that have shipped cannot be canceled.
• Custom items, sale items, and gift cards are final sale.

We’re so sorry! Please email us at jazzytuneofficial@gmail.com within 30 days of delivery, including a few clear photos. We’ll make it right with a replacement or a full refund.